Effective date: 01.06.2026
This Privacy Policy explains how Lion Labs collects, uses, stores and protects your personal information when you visit our website, create an account, place an order, contact us, or interact with our services.
Lion Labs is an Australian-owned research supply company based in Victoria, Australia.
ABN: 22 697 575 170
ACN: 697 575 170
By using our website, you agree to the collection and handling of your personal information as described in this Privacy Policy.
1. Personal information we collect
We may collect personal information that you provide to us directly, including:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment-related information
- Account login details
- Customer service enquiries
- Any other information you choose to provide when contacting us
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visit
- Website usage data
- Cookies and similar tracking technologies
2. How we collect personal information
We collect personal information when you:
- Visit or browse our website
- Create an account
- Place an order
- Subscribe to marketing communications
- Contact us by email, form, social media or other channels
- Interact with our website, advertisements or checkout system
Where practical, we collect personal information directly from you.
3. Why we collect and use your personal information
We collect and use personal information for purposes including:
- Processing and fulfilling orders
- Delivering products to your nominated address
- Communicating with you about orders, enquiries or account matters
- Providing customer support
- Managing customer accounts
- Improving our website, products and services
- Preventing fraud, misuse or unauthorised transactions
- Meeting legal, regulatory, tax and business record obligations
- Sending marketing communications, where permitted
- Operating analytics, advertising and website functionality tools
We do not sell your personal information.
4. Research-use product acknowledgement
Lion Labs AU supplies products for lawful research use only. Information collected through our website is used for business, order fulfilment, customer service, compliance and website operation purposes.
We do not request or require personal medical information, health history, treatment information or intended personal-use information when processing orders.
5. Payment information
Payments may be processed through third-party payment providers. We do not store full credit card details on our website servers.
Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.
6. Shipping and delivery
To fulfil orders, we may disclose necessary personal information to shipping carriers, fulfilment providers and logistics partners. This may include your name, delivery address, contact number and order delivery details.
7. Cookies and analytics
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember user preferences
- Support shopping cart and checkout functionality
- Analyse website traffic and performance
- Improve user experience
- Support advertising and remarketing where enabled
You can disable cookies through your browser settings, but some website features may not function correctly.
8. Marketing communications
If you subscribe to our mailing list or otherwise consent to receive marketing, we may send you promotional emails, updates or offers.
You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.
9. Disclosure of personal information
We may disclose personal information to third parties where reasonably necessary for our business operations, including:
- Payment processors
- Website hosting providers
- WooCommerce, WordPress or website service providers
- Email and communication platforms
- Shipping and logistics providers
- Analytics and advertising services
- IT, security and fraud prevention providers
- Professional advisers, such as accountants or legal advisers
- Government, regulatory or law enforcement bodies where required by law
We only disclose personal information where reasonably necessary for the relevant purpose.
10. Overseas disclosure
Some third-party service providers we use may store or process data outside Australia. These may include website hosting, email, analytics, payment, advertising or software service providers.
Where personal information is processed overseas, we take reasonable steps to ensure appropriate privacy and security protections are in place.
11. Security of personal information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
- Secure website connections
- Restricted access to customer information
- Password-protected systems
- Website security tools
- Payment security through third-party payment processors
- Regular review of website and account access
No method of online transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
12. Accessing or correcting your personal information
You may contact us to request access to personal information we hold about you, or to ask us to correct inaccurate, outdated or incomplete information.
We may need to verify your identity before processing your request.
13. Retention of personal information
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer support, tax, accounting, legal and compliance purposes.
When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
14. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of those websites.
You should review the privacy policies of any third-party websites you visit.
15. Complaints
If you have a privacy-related complaint or concern, please contact us first so we can try to resolve the matter.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised effective date.
Your continued use of our website after changes are published means you accept the updated Privacy Policy.
17. Contact us
For privacy questions, access requests, correction requests or complaints, please contact:
Lion Labs
Email: admin@lionlabsau.com
ABN: 22 697 575 170
ACN: 697 575 170.