Effective date: 01.06.2026
These Terms & Conditions apply to your use of the Lion Labs website and any purchase made through our online store.
By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms & Conditions.
1. Business details
Lion Labs is an Australian-owned research supply company based in Victoria, Australia.
ABN: 22 697 575 170
ACN: 697 575 170
2. Research use only
All products supplied by Lion Labs are sold strictly for lawful research, laboratory, analytical, or educational purposes only.
Products are not sold or supplied for human consumption, animal consumption, therapeutic use, medical use, diagnostic use, cosmetic use, injection, ingestion, or personal use.
By purchasing from Lion Labs AU, you acknowledge and agree that:
- You are purchasing products for lawful research use only.
- You will not use the products for human or animal consumption.
- You will not use the products for medical, therapeutic, diagnostic, cosmetic, or personal use.
- You are responsible for ensuring that your purchase, possession, handling, storage and use of the products complies with all applicable laws and regulations.
- You have the appropriate knowledge, facilities and procedures to safely handle research-use materials.
Lion Labs reserves the right to refuse, cancel, or refund any order where we reasonably believe the products may be misused or purchased for a purpose inconsistent with these Terms & Conditions.
3. No medical advice
Information provided on our website, product pages, labels, packaging, marketing material, social media, emails or customer communications is for general informational and research-supply purposes only.
Nothing on our website should be interpreted as medical advice, therapeutic advice, dosing advice, treatment advice, health advice, or a recommendation for personal use.
You should not rely on any information from Lion Labs to diagnose, treat, cure or prevent any disease, condition or health concern.
4. Eligibility to purchase
By placing an order, you confirm that:
- You are at least 18 years old.
- You are legally permitted to purchase the products.
- The information you provide is accurate and complete.
- You are purchasing for lawful research purposes only.
- You will comply with all applicable laws and regulations.
We may refuse service, cancel orders, or restrict access to our website at our discretion where we believe these Terms & Conditions have been breached.
5. Product information
We aim to ensure product descriptions, images, pricing and availability are accurate. However, we do not guarantee that all website content is error-free, complete or current.
Product images are for illustration and branding purposes only. Packaging, labels, colours and presentation may vary from images shown on the website.
We reserve the right to correct errors, update product information, change pricing, or discontinue products at any time without notice.
6. Orders
When you place an order, you are making an offer to purchase the selected products subject to these Terms & Conditions.
An order is not accepted until we confirm acceptance, process payment, and begin fulfilment.
We reserve the right to refuse or cancel an order for reasons including but not limited to:
- Product unavailability
- Pricing or listing errors
- Suspected fraud
- Payment issues
- Incorrect customer details
- Breach of these Terms & Conditions
- Concern that products may be misused
- Legal, regulatory, or compliance concerns
If your order is cancelled after payment has been received, we will provide a refund to the original payment method where appropriate.
7. Pricing and payment
All prices are listed in Australian dollars unless stated otherwise.
Prices may change without notice. The price payable is the price displayed at checkout at the time your order is placed, subject to correction of obvious errors.
Payment must be received in full before an order is processed or dispatched.
You agree not to initiate chargebacks, payment disputes or reversals without first contacting us to try to resolve the issue.
8. Shipping
Shipping is handled in accordance with our Shipping Policy, which forms part of these Terms & Conditions.
You are responsible for providing accurate and complete shipping information. Lion Labs is not responsible for delays, failed delivery, loss, or additional costs caused by incorrect or incomplete delivery details provided by you.
Risk in the goods passes to you once the order has been handed to the shipping carrier, subject to your rights under Australian Consumer Law.
9. Returns and refunds
Returns and refunds are handled in accordance with our Refund Policy, which forms part of these Terms & Conditions.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights you may have under Australian Consumer Law.
10. Customer responsibilities
You are responsible for:
- Ensuring products are suitable for your lawful research purpose
- Handling and storing products safely and appropriately
- Complying with all applicable laws and regulations
- Ensuring products are not used for prohibited purposes
- Keeping account login details secure
- Providing accurate billing, shipping and contact information
You agree to indemnify Lion Labs AU against any loss, damage, liability, claim, cost or expense arising from misuse of products, breach of these Terms & Conditions, or unlawful conduct.
11. Account security
If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
You must notify us immediately if you suspect unauthorised access or use of your account.
12. Intellectual property
All website content, including text, images, graphics, logos, product descriptions, branding, layout and design, is owned by or licensed to Lion Labs AU unless otherwise stated.
You must not copy, reproduce, modify, distribute, publish or use our website content without written permission.
13. Website use
You agree not to:
- Use the website for unlawful purposes
- Interfere with website security or operation
- Attempt to access restricted systems
- Upload malicious code or harmful content
- Copy or scrape website content without permission
- Use our website or products in a way that may damage our business, reputation or legal compliance
14. Limitation of liability
To the maximum extent permitted by law, Lion Labs is not liable for any indirect, incidental, special or consequential loss, including loss of profits, loss of revenue, loss of data, business interruption, or reputational damage.
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under Australian Consumer Law.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy, which is available on our website.
16. Changes to these Terms & Conditions
We may update these Terms & Conditions from time to time. Updated terms will be published on our website with a revised effective date.
Your continued use of our website after changes are published means you accept the updated Terms & Conditions.
17. Governing law
These Terms & Conditions are governed by the laws of Victoria, Australia.
You agree that any dispute relating to these Terms & Conditions, our website, or purchases from Lion Labs will be subject to the jurisdiction of the courts of Victoria, Australia.
18. Contact us
For questions about these Terms & Conditions, please contact:
Lion Labs
Email: admin@lionlabsau.com
Location: Victoria, Australia
ABN: 22 697 575 170
ACN: 697 575 170